Why are your products so inexpensive?
I am not doing this to make money, I am doing it to fill a need in the community. All products are priced as close to cost as possible. In order to get the best price, large quantities of raw materials were ordered. (as of 1/13/2013, I am more than $6k negative) At some point in the far future, I will reach the breakeven point, and that profit will be donated to the ChildsPlay Charity via http://www.childsplaycharity.org/ The vast majority of the embroidery files can also be downloaded from my blog, free of charge, if you have an embroidery machine.
I have my own embroidery machine, can I use your designs to make my own stuff?
Absolutely! A lot of the designs I have created are available for free on my blog at ethepony.blogspot.com. Feel free to make anything you want with my designs for yourself or for gifts, but please do not make them to resell.
If you purchase the digital design sets from the store, then you may also sell your creations. I do ask that you not sell patches though, as I am working towards paying for the software and embroidery machine I use to make these patches and designs.
I want a different MLP:FiM design that what you have.
As long as it is MLP:FiM related, I will do my best to make different designs. Email me a sketch or drawing with what you want, and I will attempt to make it.
Be aware not everything will be able to be turned into an embroidered design, especially complicated designs. Drawing using thread is quite a bit different than using a marker, and there are limitations. Max size is 12 by 18 inches.
I currently have a large backlog of requests, roughly 2 months.
What is your lead time?
I don't stock any products unless I have something that someone else canceled; products are made as they are ordered. Depending on the design and the product being embroidered, it takes between 1 and 3 hours to make each product, and I have roughly 3 hours per day that I can devote to this.
In general, that means it will be between 48 and 96 hours from the time your order is placed to when your products will ship, and between 3 days and 2 weeks for 1st class mail to get to you in the United States. Larger orders (more than 2 patches) will take longer, as will orders that go outside the United States.
For outside the United States, the Post Office does not guarantee times, but will not consider a package lost until 45 days after shipping. On average, it takes about 3 weeks shipping time for Canada and Mexico and 4 to 5 weeks for other countries. If you need something faster, I can do it for the additional cost in shipping. For example, an express package (7 day delivery) of 4 patches I shipped to the UK was $45 USD for postage.
Why did I receive other things in addition to my order?
Every once and a while, Rarity sneaks into the shipping department and includes extra stuff in outgoing packages. These extra items may consist of test runs of designs, one off designs, or products that don't meet my quality standards.
How do I attach patches?
It depends on your personal preferences. I prefer to sew them on using some thin thread, which will help the patch stay attached forever. What I see some people doing is using iron on glue or iron on backing (interfacing). A brand I have heard good things about, but haven't used, is Patch Attach.
Iron on fabric backing can be had at pretty much any fabric store and is cheaper than Patch Attach. It goes between the patch and fabric, and it is heated and melts using an iron. In either case, make sure the patch doesn't get too hot as like most patches it can melt. Make sure to follow the directions on the glue or interfacing.
Iron on backing is now available for patches in the store as well in small pieces.
Can you do the design facing the other way?
Most designs can be made with either a left or a right facing. If you have a preference, please enter a note for the facing you would like (looking left or looking right) and the design will be made that way. If ordering cutie marks, specify if it is for the left side or the right side.